Globe at Home Air Fiber 5G

Come Home to the Future

Experience the Latest in Broadband Technology

Globe is offering the first commercial 5G network in Southeast Asia through its super-sized wireless broadband data plans.

  • Fiber-fast speeds up to 100 Mbps
  • Up to 2 TB maximum data
  • Connect up to 32 devices

Fast Enough for Binge-Watching

5G networks are up to 20 times faster than other networks. With 5G’s greater speed and reliability, your only problem will be keeping up with all your favorite shows!

  • 00:35
  • 27:00 1,620s
  • 40:00 2,400s
  • 01:08:00 4,080s
Seconds to download
35 secs

The total amount of time* it would take
to download a 3 GB movie on a 5G network.

*Using regular, not peak, speeds.

The Future is Real-time

Globe at Home Air Fiber 5G brings the future to you, faster. The technology can bring a wave of advances we used to only dream of. With a Globe 5G plan, intelligent homes, cities, vehicles, and even energy grids become a possibility. Imagine a web of interlaced systems working in unison to bring us greater convenience, and empowering us to do more.
With 5G, cloud-based gaming and 8k streaming video become possible. Envision your home and how you can control it and intelligent devices like lights and appliances, all from your mobile phone.

Now, quit dreaming and wake up — the future’s here.

The Future is at
Your Fingertips

Globe at Home Air Fiber 5G plans are available to new and existing wireless customers from areas covered by the service.

Stop playing catch up. Binge-watch all your favorite shows on any device.

All plans come with 6-month access to top streaming sites.

Even more reasons to get on 5G

Free installation and no modem fee. No monthly fees for the first three months

The Basics

What is 5G technology?

5G technology is the next generation of wireless internet connectivity, offering faster speeds and more reliable internet connections than ever before.

What is Globe at Home Air Fiber 5G?

Globe at Home Air Fiber 5G is Globe’s newest high-speed wireless technology that delivers fiber fast speeds at low latency. Globe at Home 5G Air Fiber is the first commercial 5G network in Southeast Asia.

How does 5G compare to 4G?

Here’s a side-by-side comparison of maximum speeds and data between 5G and 4G networks:

  • Network
    Max Data
    max Speed
  • 5G
    2 TB
    100 Mbps
  • 4G
    150 GB
    100 Mbps

Does Globe’s 5G network use air fiber technology?

Yes. Globe’s 5G network uses a fiber backbone that enables it to deliver fiber-fast speeds of up to 100 Mbps.

What is the minimum committed speed of Globe at Home Air Fiber 5G plans?

The minimum committed speed is 30% of the subscribed plan. (See: What are the available plans under Globe’s 5G service?)

When will Globe at Home Air Fiber 5G plans become available?

Plans will be available starting 4th week of July in select areas.

Does a Globe at Home Air Fiber 5G plan come with a wireless landline?

No. Globe’s 5G plans are data-only. Only existing Globe At Home LTE subscriptions with a wireless landline can retain their existing line.

Does a Globe at Home Air Fiber 5G plan require a new modem?

Yes. A 5G-capable modem will be installed in your home after your application gets approved.

Will LTE plans still be available?

Yes. Globe will continue to offer LTE, and other plans, in addition to its 5G services.

Eligibility & Application

Who are eligible to avail of a Globe at Home Air Fiber 5G plan?

Globe’s 5G service is available to new and existing wireless customers from areas covered by the service.

Which areas are covered by Globe’s 5G service?

Globe’s 5G plans will be initially available in select areas within the following locations:

  • Carmona, Cavite
  • Pasig City
  • San Jose Del Monte, Bulacan

Will more areas become eligible for Globe’s 5G service?

Yes. Globe will make announcements as more areas become eligible.

How do I apply for a Globe at Home Air Fiber 5G plan?

To apply for a 5G plan, submit one valid ID and proof of financial capacity to your authorized sales agent, then fill out the required forms. Once availability is confirmed and your application has been approved, Globe’s service team will install your 5G connection.

Will installation fees apply to Globe at Home Air Fiber 5G plans?

No. Installation fees will be waived for 5G subscriptions.

Can existing LTE and MIMO customers upgrade to a Globe at Home Air Fiber 5G plan?

Yes, provided they are located in an area covered by 5G. Customers can upgrade their plan by calling Globe customer care at (02) 730-1000.

Globe at Home Air Fiber 5G plans come with a lock-in period of 24 months. The lock-in period applies whether the customer is getting a new 5G plan, or upgrading from an existing wireless plan.

What are the requirements for upgrading a plan to 5G?

The requirements for upgrading to a 5G plan are:

  • Subscriber must have an existing subscription with Globe.
  • Subscriber must have been using their existing Globe plan for at least seven months.
  • Proof of financial capacity (for plans 2499 and up).
  • No outstanding balance upon upgrade request.
  • No temporary or permanent disconnection orders.

What will happen to my existing paid device, content, and landline subscriptions?

These will be carried over to your new 5G plan and bill.

Can existing wired customers switch to wireless to avail of a 5G plan?

Yes provided they upgrade to a 5G plan with greater speed, and their location is covered by the service.

Globe at Home Air Fiber 5G plans come with a lock-in period of 24 months. The lock-in period applies whether the customer is getting a new 5G plan, or upgrading from an existing one.

5G Plans

What are the available Globe at Home Air Fiber 5G plans?

Super-Sized Data plans include:

  • Plan 1899 (20 Mbps; 2 TB)
  • Plan 2499 (50 Mbps; 2 TB)
  • Plan 2899 (100 Mbps; 2 TB)

The monthly service fee will be waived for the first three months, and Unli Data Boost will be free during the pre-selling period.

What will be included with my Globe at Home Air Fiber 5G plan?

In addition to high-speed wireless connection and high data allocation, all Globe at Home Air Fiber 5G subscriptions come with:

  • Monthly service fee waived for the first three months
  • Free Unli Data Boost for the first three months
  • Free modem
  • Free installation
  • Access to top streaming sites for six months from Globe

Which streaming content sites are included with my Globe at Home Air Fiber 5G plan?

Subscribers who avail of a 5G plan will receive six months’ access to Netflix, DisneyLife, HOOQ, iflix, Amazon Prime, and Fox+ from Globe.

Are Unli packages available under Globe at Home Air Fiber 5G plans?

Not at the moment. However, Globe’s 5G plans already offer a super-sized data allocation of 2 TB. This amount is more than enough for binge-watching, gaming, and powering digitally-connected households.

What are the fees in my subscription?

The monthly service fee will be charged starting on the 4th month — service will be free for the first three months. Modem and installation are also free.

Would I be getting my bills for the first three months?

Yes. You will be getting your bill for the first three months, but no fees will be charged during this period.

What will happen on the 4th month?

Your regular monthly service fee will take effect. Your 2 TB data allocation will also be applied.

Will my plan’s speed be throttled or slowed down?

We’re confident that you’ll be happy with the speed of your 5G plan. But please note that actual speeds will depend on a number of factors.

Can I upgrade my Globe at Home Air Fiber 5G plan?

Yes. You can upgrade your plan after the 3rd month of your subscription.

Can I downgrade my Globe at Home Air Fiber 5G plan?

Yes. You can downgrade your plan after the 3rd month of your subscription.

What will happen if I cancel my subscription before the end of contract period?

There will be a pretermination fee equivalent to two months’ worth of your monthly service fee plus Php 2,500. You may also call our hotline to have your 5G modem pulled out to have your pretermination fee waived.

Aftersales

Is my 5G modem portable?

No. Your modem will only work in the address it was installed in.

Can I transfer my 5G modem to my new residence?

Yes, provided you make a Transfer of Location request, and your new residence is in a 5G-enabled location.

If you would like to request for a transfer, contact Globe customer care at (02) 730-1000.

What should I do if I encounter a problem with my Globe At Home Air Fiber 5G plan?

Minor issues with connectivity can be solved without a technician. You can visit the Troubleshooting page to learn how.

For other concerns, please call Globe customer care at (02) 730-1000. A Globe representative will be happy to assist you.

How would I know if my modem is working properly?

If your modem is working properly, all the lights should be green. If you encounter any problems with your modem, please call Globe customer care at (02) 730-1000.

Minor issues with connectivity can be solved without a technician. You can visit the Troubleshooting page to try and resolve these issues.